AlohaBot is an AI chatbot in Aloware for 24/7 support, faster responses, and data collection. Admins create, customize, and manage chatbots for various purposes. It improves customer service and operations.

AlohaBot is a chatbot that guides customer through self-service, or escalate to a human agent where necessary. This frees up your agents to focus on the most complex requests, delivering effective solutions to the customers in the most urgent need.

Using AlohaBot in can provide several benefits:

  • It can handle customer inquiries and concerns outside of business hours, providing customers with 24/7 support access.

  • It can respond to customer inquiries in real-time, reducing response times.

  • It can handle multiple conversations simultaneously, allowing you to scale your customer support without adding additional resources

  • It can reduce the workload of live agents, freeing them up to handling complex inquiries which can lead to cost savings for the business

  • It can collect data on customer inquiries to improve customer support and operations.

Screenshot of Alohabot Page

How AlohaBot Works

AlohaBot is a chatbot that uses artificial intelligence and natural language processing (NLP) to understand customer inquiries and automate responses to them, simulating human conversation.

Creating the AlohaBot workflow is limited to Admins only.

How to Enable AlohaBot

AlohaBot is available in uPro and xPro plans.

The AlohaBot Page

The AlohaBot page is where you can add a new chatbot, see the list of all chatbots made and their statuses, and modify, delete, and export the chatbots.

  • Chatbots tab - displays the information of all the chatbots made in Aloware.
  • Name - identify your chatbot.
  • Workflow - to classify your chatbot i.e. lead generation, support, product inquiry
  • Lines - AlohaBot connects to the lines provided.
  • Built by - the creator of the chatbot.
  • Created at - date and time when the chatbot is created.
  • Status - displays the status as "paused" or "active".
  • Notes - information regarding the use-case of the chatbot.
  • Actions:
    • Edit - The admin can modify the details of the chatbot.
    • Export
    • Delete - The admin can remove the chatbot.

Creating a New AlohaBot

  1. Login to Aloware Admin and navigate to AlohaBot menu.

  2. Click the +New Chatbot button.

    • Provide the following details:

      • Name - provide your AlohaBot a name that will be used in reports.

      • Workflow - specify the purpose of the workflow i.e. product launch, sales support, appointment setting, etc.

      • Lines - provide the lines to connect to this chatbot.

      • Notes - you can add notes to describe your bot.

  • Chatbot Settings

    You can manage your AlohaBot's settings and preferences on the Chatbot Settings page.

    • Enabled - toggle this button to activate or deactivate your AlohaBot.

    • General Settings

      • Name - This is where you can provide a name for your AlohaBot, which will be used in reports.

      • Workflow - Specify the purpose or category of the workflow for your AlohaBot, such as lead generation, support, or product inquiry.

      • Lines - Connect your AlohaBot to the specific lines or communication channels that you want it to be available on.

      • Notes - Add any additional notes or information that can help describe the intended use or functionality of your AlohaBot.

      • Save and Delete - To save your changes, simply click the Save button. If you wish to remove the chatbot, you can easily do so by selecting the Delete option.

    • Chatbot Interface - allows you to test and simulate your AlohaBot workflow.

  • Flow Builder

    You can start building your chatbot flow in this page.

    • Message - lets you add text messages that the chatbot will send to the user.

    • Get Input - allows the chatbot to ask for user input, such as phone number or email address.

    • Store Input - allows the chatbot to store the user's input for future reference.

    •  Escalation - This is used to escalate a chat session to an agent when the chatbot is unable to address the user's query.

    • Custom Field - is used to add custom fields for storing user-specific data. You can add these fields in Account settings.

    • Appointment - lets the user schedule an appointment with the chatbot.

    • Disengage (coming soon)

  • Intent Manager

    In the Intent Manager tab, you can train your chatbot to accurately interpret user messages. By creating intents, you empower the chatbot to understand the purpose behind a user's message and respond appropriately.

    For example, you can create a "greeting" intent by including words and phrases like "greetings" or "hi". The more you train the chatbot's intents, the better it becomes at understanding and addressing user requests. This leads to a more seamless user experience and faster response times.

For further information on how to utilize AlohaBot for scheduling appointments, please refer to this comprehensive guide.