Aloware Onboarding for Former JustCall Users: A Step-by-Step Guide

Welcome to Aloware from JustCall! Experience our transparent pricing, seamless HubSpot integration, reliable uptime, and dedicated 24/7 support for an enhanced contact center experience.

Welcome to Aloware! We're thrilled to have you on board, but before we get started, here are a few features that might pique your interest as a former JustCall user.

  1. No Hidden Fees

  2. Seamless integration with HubSpot 

  3. Real-time dashboards and customizable reports

  4. 99.99% uptime and 24/7 support


#1. No Hidden Fees

One significant drawback of JustCall is the hidden charges per minute for outbound calls. Aloware's uPro plan offers unlimited inbound and outbound calls. There are no hidden fees or costs.

The usage dashboard shows how you use the subscribed Aloware plan—all your data from the previous period, whether charged or free.

Usage Dashboard

To learn more about Aloware Billing, click here.


#2. Seamless integration with HubSpot

Aloware seamlessly integrates into HubSpot. With this integration, you can make a one-way or two-way sync between the two to link your customer information in one platform. You can sync calls and use SMS Messenger without leaving HubSpot.

Connect Aloware and HubSpot

  1. In your Aloware account, navigate to the Integrations tab.

  2. Go to the HubSpot card, and click the Settings button.

  3. In the HubSpot Settings, enable the Integration Settings.

  4. Click the Authenticate button to validate your HubSpot account.

  5. When you click the Authenticate button, it will redirect you to the HubSpot page requesting authentication.

  6. Follow through with HubSpot steps/prompts to connect Aloware and HubSpot.

  7. Once you select a HubSpot account to integrate, click the Connect button.

  8. You will be redirected back to the HubSpot integration settings page.

To learn more about Aloware's HubSpot Integration, please click here.

Syncing Contacts with Aloware and HubSpot Integration

Aloware supports two-way contact sync with HubSpot with a simple click of a button.

  1. Click the Push Contacts button to update your contacts from Aloware to your HubSpot account.

  2. Click the Pull Contacts button to update your contacts from HubSpot to your Aloware account. Aloware pulls the following Contact fields:

    1. Contact Name

    2. Email Address

    3. Contact Owner - If the user changed contact ownership in HubSpot and did not reflect in Aloware, click the Pull button to update.

    4. Phone Number

    5. Country

    6. State

For more information on syncing contacts with Aloware and HubSpot, click here.

Here's a list of other integrations we support:

  1. CRMs and Helpdesk

    Aloware integrates with a range of popular CRMs, that allow you to sync your customer data between Aloware and your CRM, and access customer information within Aloware.

  2. Email

    Aloware integrates with mail automation tools to automate the marketing communication process and improve lead generation and nurturing.

  3. Call Analytics

  4. Other Integrations

    Aloware also integrates with productivity tools, and marketing automation tools that allow you to streamline your communication and collaboration processes.


    Real-time dashboards and customizable reports

    The Aloware Dashboard is a centralized location for viewing your account's current live calls and previous communications (calls, messages, voicemails, emails, faxes). As an admin, the live dashboard allows you to access each call, text, and activity in real-time. This feature gives you the power to collaborate with various teams.

    Aloware Dashboard Overview

    The key to running a thriving contact center is to collect and analyze relevant data. The Aloware dashboard displays data from a 30-day timeframe by default.

    Communication Metrics

    The Communication Metrics section includes a summary report with 20 data points for calls and SMS. The date filter on the top left allows you to specify a date range.

    Activity Graph

    Aloware's real-time activity graph displays call and SMS traffic for the previous month or selected date period. Aloware groups its metrics by Lines (or campaigns) by default, so you can see which team interacts with contacts the most.

    Communication Logs

    Aloware's Communication Logs section displays all individual communications. You can add more information to the table.

    Please click here if you would like to read more about the Aloware Dashboard.


    Smart Transcription Dashboard

    Every customer call is important. Smart Transcription allows you to understand your customer's exact words. When you transcribe phone calls to text, you gain a better understanding. It provides insights to help your business grow. It identifies gaps giving you room to make improvements.

    Feel free to click here if you'd like more information about Smart Transcription Dashboard.


    Reports Overview

    Reports are critical as an administrator because they provide details to help you develop strategies, monitor activities and growth, and improve decision-making. You'll be able to tailor them to your particular requirements. You can filter the relevant reports by a specific date range in the Reports menu. You can track how your teams and individuals are doing as a result.

    For more information about reports and analytics, click here.


    #3. 99.9% Uptime and 24/7 Support

    Aloware allows your team to operate from anywhere globally, including directly from your CRM. Besides the cloud-based platform, you can also use your smartphone or desktop to send a message or hop on a phone call within the Aloware app. You will receive access to 24/7 customer support as a valued customer. Our technical support team is available to understand any issues and help resolve them.

    We built Aloware with remote-first in mind, knowing that as a service, Aloware needed to maintain the highest uptime possible. You can check Aloware's uptime here, which is consistently above 99.9% or greater.

    Aloware Support Page

    The Aloware Support page hosts a vast collection of knowledge-based articles dedicated to helping you each step of the way. This collection contains dozens of articles that explain even the most technical aspects of Aloware in simple and easy-to-follow terms.1-Jan-22-2024-03-30-04-3854-PM

    Aloware Chatbot

    Aloware Chatbox allows you to communicate with our helpful representatives, who are eager to answer your questions and ensure you have an incredible experience with our platform.

    To access the Aloware Chatbot, click the Chat icon at the bottom left of the Aloware support page. To visit the Aloware Support page, click here.

    Besides the support page, you can also access the Chatbot inside the Aloware platform itself.

    Aloware Chatbot
     

     

    As a new Aloware user, we hope these features benefit you the most. We at Aloware dedicate ourselves to providing you with a fantastic contact center experience you can't find anywhere else. We trust that the information above gave you a better grasp of our features and how to use them.

    We want your move to Aloware to be as smooth and effective as possible. To help you transition from JustCall to Aloware even further, here is an outline of our onboarding process.

    Again, thank you for choosing Aloware, and welcome!

    We are excited to work with you.