Summary Reports and Filters

Working as an Admin, it is very important to know what your agents are up to. In Reports Menu, there are filters that are helpful for selecting all the activities you want to show. These are called Activity Reporting filters and only selected activity will be displayed on the page. Customize the reports according to your needs and see how your lines are doing, what kind of callers you are getting, how your teams are performing, and what each individual user are doing.

Metrics and Line Filters

Reports also have Metrics filters to check all the activities from All Calls, All Outbound calls, Inbound calls, Qualified calls, Missed calls, Outbound calls, Qualified Outbound calls, Average Duration, Average Talk Time,  Average Wait Time, Total Wait Time,  All Text Messages,  Inbound Text Messages, Outbound Text Messages, All Emails, Inbound Emails, Outbound Emails, All Faxes, Inbound Faxes, Outboudn Faxes, Appointments, Reminders, and Average Response Time. For Line Filters, it shows All the Lines that are Active, Deleted or both.

Downloading Reports 

Aloware provides a wide range of file formats to make it easier for you to have it on the go or just send it online to your team. Download your reports in PNG, JPEG, PDF document, SVG vector image, and CSV format.

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