Wallboard

Overview

Aloware Wallboard is a visual communication tool used to display real-time information about your metrics, agent's activity, calls, messages, emails, faxes, appointments, and reminders.

Real-Time Monitoring

This feature enables admins to oversee and track agent calls as they are carried out. They can identify the real-time availability status of users to see if they are in work tasks before interrupting.

Queue Monitoring 

Live Call Monitoring 

On-Hold Call Monitoring

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