Aloware's power dialer helps you call a list of contacts one by one without the need to look for the phone number or enter the phone number manually. This optimizes the calling process, making it more focused, efficient, and productive.
Building your task list
A task list is the list of contacts and their information that the power dialer calls.
You can build your task list by clicking on the green + Add Tasks button any time (even during the call). There are three ways to build your task list:
Create a task by selecting an already existing contact group. Click on + Add Tasks, choose the Bulk category, and under Select contact groups, choose a contact group from the list.
By using the Filter option, you can customize and create your own task list immediately after you select and apply your filters.
The Filter options are exactly the same as the ones found on the Contacts page. You can read more about our contact filters in this article.
When using the Filter function, you can filter your contacts by engagement date or creation date. You can also change the date range to suit your needs.
If you want to add a single contact to your task list to test your power dialer, you can choose the Test option and select a contact.
After adding the tasks, you will see the selected contacts under the Queued column.
Push contacts to Bottom/Top
When adding contacts to your task list, the new additions can be added to the bottom or top of the list.
- Choosing to push contacts to the bottom, places the new additional contacts on the bottom of the list, after the existing queue.
- Choosing to push contacts to the top, places the new additional contacts on top of the list, before the existing queue.
Prevent duplicate task creation
By selecting the Prevent duplicate task creation option, Aloware ensures that duplicate contacts will not be added to your task list.
A contact can be removed from your task list by clicking on the red trash bin icon beside its name and number.
You can also remove all the contacts in your task list by clicking on the red Clear Tasks button.
Selecting your outbound line
Choose which line you would be using for your power dialing session by clicking on the line selector.
If you use Aloware's AI-powered local presence technology, you can select the line here. Just scroll through the options under the line selector and select local presence.
Clicking on the blue Start button will run the power dialing session.
While you are on a call, you can use the Pause button to temporarily halt the power dialer from making more calls. If you want to continue the power dialing session, you can click on Play to resume it.
Clicking on the Stop button will stop the power dialer from making more calls. If you want to end the power dialing session, use this button; otherwise, use the Pause button.
Tasks can be in-progress, queued, completed, or failed. When you start the power dialing session, we will automatically hide the task list to help you focus on the call. When you are on a call, you can see a task list button on the top-right side of the screen where you can use it to toggle the task list's display.
Skip outside day times
Selecting this option will only let you call contacts if the local time is between 9 am to 9 pm based on their timezone.
Open CRM links (available for Hubspot only)
By selecting this option, Aloware will open the HubSpot contact page instead of showing the contact information. Toggling this on and off will let you switch from the Aloware interface to the HubSpot without leaving the dialer.
Warm up period
Warm up is the time before the dialer makes the call. During this time you can prepare yourself for the call while having access to the contact information.
You can customize the warm up duration by clicking on its selector.
A contact's information can be accessed during the warm up period:
Wrap up period
The wrap up period starts after a call has ended. This gives the agent some time to do after call work (e.g. taking down notes, disposing the contact, etc).
By clicking on the white Back button on the dialer, Aloware will start running the next task on the list.
Depending on the task's result, it will be categorized under Completed or Failed.