The Communication Tab (tab 5) is designed to manage the logging preferences for SMS and call events within the Salesforce-Aloware integration.
All interactions, including answered or missed calls, call recordings, voicemails, and text/multimedia messages, are logged as Tasks under the relevant Contact or Lead record in Salesforce.
These logs provide detailed information, such as the direction of the communication (inbound/outbound), timestamps, duration, any associated notes, recordings of calls, and attachments from messages. This functionality centralizes communication history, allowing teams to access and manage these records efficiently.
Call and SMS/MMS logging in Salesforce
For further details, please refer to the documentation on call and SMS/MMS logging in Salesforce.