There are 4 reasons our customers use multiple Lines:
Departments: Each team within their business needs its own direct line for incoming calls and texts, like Sales, Support, and Accounting.
Inbound Call Tracking: They assign a unique phone number to each advertising campaign they launch to attribute marketing dollar spend to phone calls they receive, such as Billboards, Google Ads, Facebook Referrals
Local Presence: Some customers prefer to have a virtual number in every major city across the States or in each state to appear local to their customers, e.g. California office, NY HQ, and SoCal Support.
Internationalization: Our larger customers set up numbers in multiple countries to appeal to their user base in those regions.
If you need more than 20 lines or want to set up a Local Presence for the entire US, please contact us.