Overview
This article provides instructions on how to resolve the outbound call errors which prevent users from making outbound calls.
Information
Below are the common error messages:
Error Message | Cause | Solution |
Sorry, but the number you are trying to call is not valid | The phone number is not valid due to missing digits or incorrect format. | Please check the phone number and try again. |
Sorry, but you do not have permission to make outbound calls at this time. Please contact our support. | Only Admins, Agents, and Reps have the calling capability. | Please contact |
Sorry, but your user is paused and cannot make outbound calls at this time. Please contact your account admin to activate your user. | A user account is "Paused." ![]() | Please reach out to your Account Admin to activate the user account. ![]() |
Sorry, we cannot power dial a DNC contact. | We can not call or text a DNC(Do Not Call) contact using any of our automation, including PowerDialer. ![]() | DNC status is irreversible. If you think this was a mistake please contact support@aloware.com. |
This account is ineligible for international calling and transfers. Please contact our support team to enable international calling. | International calling is disabled on your account. | Please contact |
Sorry, but it looks like we can not figure out a caller id for your account. | No outbound line is selected, or the default outbound line is deleted | Please check the account default outbound line settings if you are an Admin or check profile settings if you are an Agent. ![]() ![]() If it’s from PowerDialer, please check the outbound line. |
Sorry, there are no power dialer tasks remaining to run. | The PowerDialer list is finished in the middle of the Power dialing session. ![]() | Please check completed/failed tasks if you would like to see what happened to your last call. |
Sorry, but we cannot find this user right now. | The User is deleted. Usually happens when using an IP Phone and the user is deleted. ![]() | Please contact |
Sorry, but we cannot find this call right now. | Call not found or deleted. | Please contact |