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According to recent studies, texting is the number one way people prefer to communicate with each other and business. Aloware SMS messenger provides a powerful and easy-to-use tool to text your customers.
Aloware supports sending and receiving picture messaging on all local lines. Note that toll-free numbers cannot send or receive MMS.
Aloware supports sending a fax on almost all lines, and you can order fax lines to receive a fax.
How to send a Fax: Fax-enabled numbers can use Aloware to send their facsimile to their contacts. To access this feature, you need to go to "Contacts," select the person you would send a fax to, then click "Send Fax" in the Contacts action pane (second left column). Select the file you want to send. **Aloware only allows up to 8MB of files.
Insert pre-written templates to save time sending a generic message to contacts.
Aloware supports sending emails. To send an email, the recipient contact must have an email address. The sent email is displayed as a communication object in the Contact Activity Pane.
How to send an Email: Same as a fax (see above) but click Send Email action. Compose the email and hit send.
Every customer interaction is logged into your CRM.
You can personalize your messages for your prospects using your dynamic variables or ShortCodes. For example, when sending SMS broadcasts, SMS Sequences, or even in-call prompts (with Text to Speech), you can use tags like `[FirstName]` to pull the contact’s information and personalize your message. A full list of supported dynamic variables is below.
Screenshot of Possible Variables:
When a prospect replies, “STOP,” we will take them out of ANY automation sequences forever.
Contacts replying with “STOP” or similar will be added to a company DNC list.
Be careful when including shortened links in your messages.
Try to personalize your messages using our shortcode system.