Overview

According to recent studies, texting is the number one way people prefer to communicate with each other and business. Aloware SMS messenger provides a powerful and easy-to-use tool to text your customers.

MMS Support

Aloware supports sending and receiving picture messaging on all local lines. Note that toll-free numbers cannot send or receive MMS.

Fax Support

Aloware supports sending a fax on almost all lines and you can order fax lines to receive a fax.

How to send a Fax: Fax-enabled numbers can use Aloware to send their facsimile to their contacts. To access this feature, you need to go to "Contacts", select the person you would send a fax to, then click "Send Fax" in the Contacts action pane (second left column). Select the file you want to send. **Aloware only allows up to 8MB files.

Template Support

Insert pre-written templates to save time sending generic message to contacts.

Email Support

Aloware supports sending email. To send an email, the recipient contact must have an email address. Sent email is displayed as communication objects in the Contact Activity Pane.

How to send an Email: Same as a fax (see above) but click Send Email action. Compose the email and hit send.

CRM Connectivity

Every customer interaction is logged into your CRM.

Dynamic Variables

You can personalize your messages for your prospects using your dynamic variables, or ShortCodes. For example, when sending SMS broadcasts, SMS Sequences, or even in-call prompts (with Text to Speech), you can use tags like `[FirstName]` to pull the contact’s information and personalize your message. A full list of supported dynamic variables is below.

Screenshot of Possible Variables:

Compliance

  • When a prospect replies “STOP” we will take them out of ANY automation sequences forever.

  • Contacts replying with “STOP” or similar will be added to a company DNC list.

  • Be careful when including shortened links in your messages.

  • Try to personalize your messages using our shortcode system.

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