Table of Contents
Aloware Dashboard is a central place to view your account's current live calls and past communications (calls, messages, voicemails, email, fax).
Aloware dashboard is live and does not require refreshes.
The top section of the dashboard shows the most important metrics of your Contact Center:
Summary of Total Calls and SMS
Total Inbound calls
Total Outbound calls
Total Contacts Engaged
Read the Communication Metrics article to learn more.
Aloware real-time activity graph displays call and SMS traffic for the past month (or selected date period). By default, Aloware groups its metrics by Lines (or campaigns) so the Admin can see which team is interacting more with contacts.
You can change the date range of this graph by using the date selector at the top of the page.
Aloware's Communication Logs section displays all communications made individually. Users can add more details to the table,
Click the Table Settings. and select relevant data points
Changing the Date Range
Use the Date Range selector to view your reports and analytics from a specific time range.
Filtering Call Data
Users can filter more data points to narrow down reports:
Currently, users can filter based on:
Handling: Direction, Answer Status, Talk Time, Type, Transfer Type, Callback Status
Properties: Tag, Call Disposition, Conversations, Excluded Automation Communications
Attribution: Lines, Users, Ring Groups, Numbers, Sequences, Broadcasts