In this article
What is Aloware Dashboard?
Aloware Dashboard is a central place to view your account's current live calls and past communications (calls, messages, voicemails, email, fax).
The Aloware dashboard is live and does not require refreshes.
Screenshot of Dashboard
Communication Metrics
The top section of the dashboard shows the most important metrics of your Contact Center:
Summary of Total Calls and SMS
Total Inbound calls
Total Outbound calls
Total Contacts Engaged
Read the Communication Metrics article to learn more.
Activity Graph
Aloware real-time activity graph displays call and SMS traffic for the past month (or selected date period). By default, Aloware groups its metrics by Lines (or campaigns) so the Admin can see which team is interacting more with contacts.
You can change the date range of this graph by using the date selector at the top of the page.
Communication Logs
Aloware's Communication Logs section displays all communications made individually. Users can add more details to the table,
By default, columns display the following information:
Number - contact's phone number
Start Time - displays the date and start time of the call
Talk Time (for SMS)
Sent
Delivered
Failed
Contact Owner - these are users in Aloware who are responsible for the specific contact
User - displays the person who had made the communication activity, e.g., sent an SMS, made a call, etc.
Tags - displays the associated tag of the contact.
Users can add more details to the table by clicking the Table Settings and selecting relevant data points.
Creator Type - is a communication property that displays what initiated the communication.
Here is the list of the creator types:
Manual - Manual communications from Aloware users
API - Communications that were initiated by our SMS or Two-legged Call API
Sequence - Communications that were initiated by our sequences
Broadcast - Communications that were initiated by our broadcast tool
Power Dialer - Power Dialer calls
SMS Reminder - Appointment reminders
App Notification - Our app notification and line/ user/ ring group settings for missed calls and similar stuff
HubSpot Workflow - Communications that were initiated by our HubSpot custom workflow actions
Zapier - Communications that were initiated by our Zapier actions
Users can also see the Creator Type in Contacts Communication Activity:
Changing the Date Range
Use the Date Range selector to view your reports and analytics from a specific time range.
Filtering Call Data
Users can filter more data points to narrow down reports. Currently, users can filter based on:
Handling: Direction, Answer Status, Talk Time, Type, Transfer Type, Callback Status
Properties: Tag, Call Disposition, Conversations, Excluded Automation Communications
Call Disposition > Not Disposed - displays all contacts that were not disposed of properly and uses them as contacts again.
Attribution: Lines, Users, Ring Groups, Numbers, Sequences, Broadcasts
