Table of Contents


Overview

This section introduces you to reports in Aloware:

  • What report types exist

  • How to generate report data to various formats, and

  • Configure the report settings within a workspace

Aloware Reports allows you to review and analyze your data using various types of reports depending on the data you currently need. Reports provide detailed information about Lines, Ring Groups, Users, Sequences, Broadcast, and Contacts.


Lines

Selecting Lines under Activity Reporting will let you see the various metrics of every activity each line went through in a given time period which includes the

  • Status of their calls

  • Call duration

  • Talk times

  • Wait times

  • Data on text messages

  • Emails

  • Faxes

  • Appointments, and

  • Reminders

  • Average response times

You can also access a specific line activity by clicking on the purple View button under the Action column.


Ring Groups

Selecting Ring Groups under Activity Reporting will let you see the various metrics of every activity each line went through in a given time period that includes

  • Status of their calls

  • Duration

  • Talk times

  • Wait times

  • Data on emails

  • Faxes

  • Appointments

  • Reminders

  • Average response time

You can also access a specific ring group activity by clicking on the purple View button under the Action column.


Users

Selecting Users under Activity Reporting will let you see the various metrics of every activity each user went through in a given time period which includes

  • Status of their calls

  • Duration

  • Talk times

  • Wait times

  • Data on text messages

  • Emails

  • Faxes

  • Appointments

  • Reminders

  • Average response times

You can also access a specific user activity by clicking on the purple View button under the Action column.


Sequences

Selecting Sequences under Activity Reporting will let you see the various metrics of every activity each sequence went through in a given time period which includes

  • Status of their calls

  • Duration

  • Talk times

  • Wait times

  • Data on text messages

  • Emails

  • Faxes

  • Appointments

  • Reminders

  • Average response times

You can also access a specific sequence activity by clicking on the purple View button under the Action column.


Broadcasts

Selecting Broadcasts under Activity Reporting will let you see the metrics of each broadcast in a given time period that includes ringless voicemails and text messages.

You can also access a specific broadcast activity by clicking on the purple View button under the Action column.


Contacts

Selecting Contacts under Activity Reporting will let you see the number of new contacts and the number of Do Not Call (DNC) contacts under their respective baselines — Lines and Users.

These data are presented in both a chart and a table format.

For all these reports, you can select a chart type (Line, Arrow, or Bar), adjust the time period of the report, export the data to a CSV file, or copy/paste the table data to a spreadsheet.

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