In this article
Email Conversations Overview
In Aloware, you can have email conversations right from within the platform, making it easy to manage all your communications in one place. You can send, and receive emails alongside voice calls and text messages, making it convenient to stay connected with your contacts.
Whether you're using it for customer support, sales, marketing, lead generation, or general business communications -- email conversations in Aloware are a convenient feature that lets you handle your emails seamlessly.
Prerequisite
Only admins can setup your account's email conversations
How to Setup your Email Conversations
Login to your Aloware Admin account.
Navigate to Lines.
Select a Line, then go to Settings.
Select Email Conversations (Beta) > type your desired email address > click the Save button.
A notification of successfully added Line displays.
How to Test your Email Conversations Setup
Switch to Aloware Talk > select a contact (for testing purposes) in Communications channel: via search
Make sure that the contact has an email address
On the message box, click the email link and compose your message with the subject and body.
Select the Line where you created an email address > click the send Email button.
A notification displays at the bottom of the page.
The recipient should receive the email.
What happens to the email if the receiver sends a reply?
In Aloware Talk, the email reply will display in the contact's message box.
