In this article
Overview
As an Admin, reports are important to give you details to help you develop strategies, monitor activities and growth, and improve decision-making.
In the Aloware Report menu, you can
filter the relevant reports on a specific range of date
customize reports according to your needs
monitor how your teams and each individual are performing
Communication Metrics and Line Filters
Aloware reports have metrics filter to check all the activities based on Lines, Ring Groups, Users, Sequences, Broadcasts, and Contacts:
Screenshot of the Report page
Navigate to the Report menu
Click the settings icon > select from the following features to display the report
Lines
Users
Broadcasts
Call Dispositions
Compliance
Ring Groups
Sequences
Contacts
Contact Dispositions
A tab with the features you've selected will appear. The active report on the dashboard is on a green tab.
Report Table Metrics
Calls Activity
All Activity
All Calls
All Qualified Calls
All Abandoned Calls
Missed Calls
All Missed Calls
Missed Calls
Call Direction
Inbound Calls
Qualified Inbound Calls
Outbound Calls
Qualified Outbound Calls
Call Duration
Average Duration
Average Talk Time
Average Wait Time
Total Wait Time
Text Messages
All Text Messages
SMS Direction
Inbound Text Messages
Outbound Text Messages
Emails
All Emails
Email Direction
Inbound Emails
Outbound Emails
Faxes
All Faxes
Fax Direction
Inbound Faxes
Outbound Faxes
Other Engagement Features
Appointments
Reminders
Average Response Time
Downloading Reports
Aloware provides a wide range of file formats to make it easier for you to have it on the go or just send it online to your team.
Download your reports in PNG, JPEG, PDF document, SVG vector image, and CSV format.
Reports Table
The report table shows you the entire report in numbers.
To select the data you want to display:
Click the Table Settings button
Select among the list of data you want to display in the table
Export and Copy Table Data
The Table can also be exported and can also check the progress of the export through Accounts > Exports. Copy table data will copy the data on your clipboard.
Sample Export Email
