Why use Sequences?
Automate Phone Dialing or Sending SMS / Emails
Automatically Qualify Leads from Sales Lists (most popular)
Send Follow Up SMS to leads you haven’t heard from in a while (B2C, Dealerships)
Remind new customer to upload document/ sign contract
Send Survey after Customer Service Call
Send Welcome texts to newly onboarded customers
Automate Agent Tasks in Aloware
Tag an inbound lead as interested.
Add a contact to your Power Dialer Queue
Add a contact to DNC
Issue #1 - Steps executed based off first step’s timing? in sequence
No distinction between business day vs non-business days (weekends, holidays)
SMS Campaign may send text to business customer on Saturday?
Scheduling a Sequence during Business Close Time caused issues
Steps 2 - n wouldn’t be run because, it had to obey Closing Time
If contact was enrolled during a holiday, or weekend,
Example (incomplete) - Chad is enrolled (via API from deal vendor) is enrolled into a sequence on Saturday. Why is this an issue come Monday?
Sequences+ solves this by executing steps relative to the previous step
Issue #2 - Unable to change settings for enrolled contacts in sequence. Could only change settings for new clients
Increase / Decrease Sequence Throttling Speed
If you have less agents one day to respond to interested contacts, you couldn’t slow it down. Nor could you speed it up.
Sequences+ solves this by allowing user to change Throttling Speeds and Settings ad hoc for currently enrolled contacts AND future enrolled contacts
Steps Execute Relative to Last Step (instead of first step)
Steps Execute based off past step’s timing?
New Rules Engine - run sequentially
Faster (parallel) - 100 contacts / min