If the CRM page closes immediately after a call ends in Power Dialer:

  1. Admin should change their Wrap up Duration from 'No Wrap Up' time to 5 or more seconds.

    AND/OR

  2. User should change their Wrap up Duration from 'No Wrap Up' to 5 or more seconds

Context

In Aloware, every completed call has a wrap-up time which allows the agent to finish classifying and creating notes about the contact and call. The wrap-up time should give the user access to the CRM page of the contact (if integrated) so they can update the contact directly without having to leave Aloware. Sometimes, the wrap-up doesn't occur. This may be because the agent or admin inadvertently set the wrap-up time to "No wrap up time" which immediately closes the CRM iFrame the agent has access to after a call.

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