General Issues

Sometimes Anti-Malware Software prevents Aloware Web app from authenticating you as a user (Login screen doesn't change). This has been observed with the following anti-malware software types:

If you're trying to authenticate into Aloware and nothing happens once you click 'Login', you may need to whitelist Aloware on your Malware Application

Example Aloware URLs you should whitelist (double check your URL domain):

  • app.aloware.com

  • talk.aloware.com

How to Whitelist Aloware in Bitdefender's Protection Shield

Open Bitdefender

Add Exclusion

Add Aloware's URL (you may be using a different URL than the one shown in the picture)

Did this answer your question?