Table of Contents
What is Inbox?
Users can change a contact's status in Aloware Talk's Inbox from Pending to Close, and it displays all of their communications (calls, messages, etc.) in one place.
Screenshot of Alo Talk Inbox
How does Communication Task Management work?
An agent can manage to move the state of contact from Open to Pending to Close. Moreover, an agent can also send text, fax, email, or keep a note of the contact.
Pending - refers that a task that is not yet fulfilled with these contacts
Closed - Work associated with Contact has been finished
What are My Contacts?`
"My Contacts" allows agents to view the contacts assigned to them, including their communication history.
Screenshot of Alo Talk with Enabled My Contacts
What are Channels?
See communications across different channels.
@Mentions - displays all received and sent mentions between users in Aloware
Recordings - shows all contacts who were sent a recording from your agent
All Communications - shows all communications made in contacts (calls, texts, fax, etc.) but does not display the Task statuses (Open, Pending, Close).