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What are Contacts in Aloware Talk?
Aloware Talk's Contacts easily organize all your customer's information and records all communication in one place.
How to Add a Contact in Aloware Talk
Go to the Contacts tab, and click the Add contact button.
Provide necessary details, and click Save.
How to Import Contacts with Aloware Talk
Importing contacts in Aloware Talk takes place in Aloware Classic. Admins import contacts.
Go to the Contacts tab, and click Import Contacts.
Tick DNC (Do Not Call) Agreement before importing, then click the "Next Step" button
You may "Download Contacts Templates" if you do not have a clean list yet.
After updating the downloaded template, you may now Upload your Contacts.
Click the "Upload from Computer" button; this will display your imported list of contacts.
Aloware will fetch the first ten rows in your file, and you can assign each column to its appropriate property. Then, click the "Next Step" button.
Once you are done reviewing your list of contacts, click the "Next Step" button.
Import Settings
DNC (Do Not Call)
In Settings, you can assign contacts in DNC (Do Not Call) state
Please take note that when an agent marks the contact as DNC, this cannot be undone.
DNC prevents the contact from being enrolled in the Automation sequence, Broadcasts, and Power Dialer. However, you can manually call or text the contact.
Update Existing Contact
Ticking the box will override the original contact data with the latest imported list.
Save Unknown Columns
Selecting this option will save unknown columns to notes.
Multiple contacts for each phone number
By default, contacts with multiple phone numbers are separated in a comma. Clicking this option will separate each contact's phone number from a new contact.
When selected, number 1 at the end of contact names is added.
In Aloware Classic
In Aloware Talk
Line
You may also assign the line to import these contacts
Assign Contacts to
You may also assign the leads to an agent
Sequence (optional)
You can assign a sequence that you want these contacts to
Tags (optional)
Select tags that you want to assign to the contacts (optional). Aloware creates a tag based on the date and time when you import your contacts. This tag will be visible on the Contacts page, and you can search, filter, or sort using this tag. Best of all, the tag enables you to send a bulk SMS blast to this very list right away.
Split Tag
Splitting tags into smaller tags will create new tags accordingly.
Start Import
After completing the settings, click the Start Import button.
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