Table of Contents
Overview
The Agent Stats tab provides a dashboard view of metrics about their performance to monitor business goals. Users can create their own dashboards (metric groups) based on various metrics which include call type, call time & duration, SMS types, email types, etc.
How to Create Metric Groups
Click the "+ Add Metric Group" button on the upper-right to create a new metric group.
Click on the pencil icon to name the metric group list e.g., Calls
Click the "+ Add Metric" button on the metric group to add a metric
Click Add Metric from the metric group. A modal pop-up will display. Select from the metric properties
Assign status with the corresponding color:
Success - Blue
Warning - Red
Default - Black
You can add multiple metrics to the Metric Group
How can you Move the Metrics Group List in the Desired Sequence?
Hover your mouse on the lower-right side of the metrics group list bar, and click on the three-bar menu, then move the group to your desired sequence
How to Delete the Metric Group List
Hover your mouse on the upper-right corner of the metrics group list bar, click on the "X" button
Click Remove, and a notification will display on the lower-left corner of the screen
