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The Agent Stats tab provides a dashboard view of metrics about their performance to monitor business goals. Users can create their own dashboards (metric groups) based on various metrics which include call type, call time & duration, SMS types, email types, etc.
How to Create Metric Groups
Click the "+ Add Metric Group" button on the upper-right to create a new metric group.
Click on the pencil icon to name the metric group list e.g., Calls
Click the "+ Add Metric" button on the metric group to add a metric
Click Add Metric from the metric group. A modal pop-up will display. Select from the metric properties
How can you Move the Metrics Group List in the Desired Sequence?
Hover your mouse on the lower-right side of the metrics group list bar, and click on the three-bar menu, then move the group to your desired sequence
How to Delete the Metric Group List