This article can help you fix the following issues:

  • Why does the HubSpot contact window (iframe) not appear in my Aloware Power Dialer?

  • Why does In-app Dialer not work with my CRM?

Table of Contents


Issue: HubSpot Data Doesn't Appear for Contacts in Aloware

When using the Power Dialer with the Open CRM Links option, HubSpot data does not appear for contacts when using the Power Dialer (see screenshot below), it is likely because your browser's third-party cookies are disabled.


Fix: Enable 3rd Party Cookies for Aloware & HubSpot Domains

Allow Aloware & HubSpot Access to Third-party Cookies in Chrome

Aloware and HubSpot rely on third-party cookies to give you access to HubSpot data through its iframe in Aloware. Add Aloware & HubSpot domains as exceptions to Chrome's 3rd Party Cookie Settings.

  • Open Chrome, click on the three-dot menu, and select Settings

  • Type "third" in the search bar, and select "Cookies and other site data"

  • By default, third-party cookies are blocked, as the blue circle indicates

  • You can manage to include trusted sites to allow third-party cookies, Aloware and HubSpot:

  • In the "Sites that can always use the cookies" section, add the following domains:

    • app.aloware.com

    • app.hubspot.com

  • Make sure to select the checkbox, and click Add button


Confirmation

  • Go to your Aloware tab. Refresh page

  • Start the power dialing session

  • Select the Open CRM link option

  • Once the power dialing session begins, the Hubspot iframe should appear on the Power Dialer page

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