This article can help you fix the following issues:
Why does the HubSpot contact window (iframe) not appear in my Aloware Power Dialer?
Why does In-app Dialer not work with my CRM?
Table of Contents
Issue: HubSpot Data Doesn't Appear for Contacts in Aloware
When using the Power Dialer with the Open CRM Links option, HubSpot data does not appear for contacts when using the Power Dialer (see screenshot below), it is likely because your browser's third-party cookies are disabled.
Fix: Enable 3rd Party Cookies for Aloware & HubSpot Domains
Allow Aloware & HubSpot Access to Third-party Cookies in Chrome
Aloware and HubSpot rely on third-party cookies to give you access to HubSpot data through its iframe in Aloware. Add Aloware & HubSpot domains as exceptions to Chrome's 3rd Party Cookie Settings.
Open Chrome, click on the three-dot menu, and select Settings
Type "third" in the search bar, and select "Cookies and other site data"
By default, third-party cookies are blocked, as the blue circle indicates
You can manage to include trusted sites to allow third-party cookies, Aloware and HubSpot:
In the "Sites that can always use the cookies" section, add the following domains:
Make sure to select the checkbox, and click Add button
Go to your Aloware tab. Refresh page
Start the power dialing session
Select the Open CRM link option
Once the power dialing session begins, the Hubspot iframe should appear on the Power Dialer page