Table of Contents


What are Sequences?

For any seasoned marketer, the Aloware Sequence resembles Email Drip campaigns. Aloware Sequence has independent jobs that run after a certain period of time (either relative to each other, or relative to the beginning of the campaign).

Aloware Sequence is a feature that helps to initiate and nurture your business and customer relationships because it:

  • Sends timely communication to the right targets, automatically

  • Enrolls leads automatically with the right taggings

  • Creates triggers and actions for a smooth business flow

It supports two (2) actions:

  1. Creating workflow (Steps)

  2. Triggers and Intake


How to Set Up a Sequence

Step 1: Creating a New Sequence

  • In the Sequences+ Tab, click the +New Sequence button

  • Set the configurations in the New Sequence page wizard:

    • Name - Specify a sequence name that is easily understood by you and your team

    • Process On - Sequence can send every day, or be limited to business days (Mon-Fri, excluding holidays)

    • Day Schedule - Sequence observes the lead’s timezone and can take “open” and “close” hours (set time range). Messages will be sent the next day if the business is closed

    • Throttle - Set the number of leads to process per minute

    • Outbound Line - Assign LINE

    • The sequence can stop itself if a lead takes a certain action, usually responding to a message, or making a call (Disenroll on response checkbox)

    • All of our workflows automatically process “Do Not Call” requests, “STOP” requests and comply with DNC regulations

  • Click the Save and Continue button, once you're done

Step 2: Adding Steps Flow

Aloware Sequence Steps indicate a flow of automated tasks that run in a time-based manner.

  • When you have created a New Sequence, click the +Add Steps button in the Steps tab

  • List of Sequence Step Types

    You can add different sequence types:

    Automated Dialing

    • Progressive Dialer - Calls the contact, confirms they pick up, then calls agents in a ring group. It commonly uses the prompt message instructing the contact i.e. Press 1 to connect, press 2 to end the call, press 9 to stop receiving the call

    • Preview Dialer - Calls a ring group on the line then connects an agent to the enrolled contact. You can send a message to the contact in this format, "Hey [AgentName], we are about to call [FirstName] [LastName] from [State]."


    Automated SMS Messaging

    • Send SMS Message - Send an automatic text message to the enrolled contact

    • Send Picture/ MMS Message - Sends an automatic picture MMS message to the enrolled contact

    • Send SMS to Ring Group - Sends an SMS text message to a ring group with the enrolled contact's information


    Automated Contacts

    • Add Tag to Contact - Adds a tag to the enrolled contact

    • Remove Tag from Contact - Removes a tag from the enrolled contact

    • Change Contact Disposition Status - Changes the disposition status of the enrolled contact

    • Mark Contact as DNC - Marks the enrolled contact as DNC (Do Not Contact)

    • Change Contact's Owner - Changes the enrolled contact's owner

    • Send Webhook - Sends a webhook with the enrolled contact's information as payload

    Automated Email

    Aloware supports Mailgun and SendGrid integrations to allow your sequence to send emails in two (2) ways:

    • Send Email to Contact - Sends an email to the enrolled contact

    • Send Email to Ring Group - Sends an email to a ring group with the enrolled contact's information

    Automated Line and Voicemail

    • Send Ringless Voicemail - Sends a ring voicemail to the enrolled contact (only for verified accounts)

    • Add to PowerDialer - Adds the contact to a user's PowerDialer

    • Round-robin Change Contact Owner - Changes the enrolled contact's owner in a round-robin way

    • Add Line to Contact - Adds an initial line to the enrolled contact

    • Change Lead Source - Updates contact's lead source

Step 3: Setting Intake & Triggers

The Intake and Triggers section determines which contacts will enroll into or disenroll from the Sequence

Lead Intake By Email

Aloware automatically enrolls any contacts sent to this special email address.

  • In the Intake & Triggers tab, click the "Install Email Service" button

    • A unique email address is set to send a new email to contacts

    Lead Intake by Email
  • When Aloware receives emails containing formatted lead data from this email address, it'll use the best guess algorithm to convert the data into a new Aloware Contact

    Read more about Lead Intake by Email

Triggers

Triggers work alongside the sequence flow. These are applied when contacts enrolled in the sequence trigger a very specific behavior or action, which ensures that contacts that still qualify will continue moving through the flow.

  • Click the "Add Trigger" button, in Intake & Triggers tab

  • Select on the Trigger Types:

    • Add Contact Disposition Trigger - when contact is disposed to a status (connected, bad timing, etc), select action either to enroll or disenroll from this sequence

    • Add Call Disposition Trigger - when a call is disposed to a status (connected, busy, etc), select action either to enroll or disenroll to this sequence

    • Add Contact Trigger - when a contact is created, it will automatically enroll in this sequence

    • Add Call Trigger - when an outbound call is placed AND its duration (talk time, wait time, duration) is greater than or equals X-seconds, disenroll from this sequence

    • Add Contact DNC Trigger - when contact is Set or Removed from DNC, then enroll in this sequence

    • Add Appointment Trigger - when an appointment is set, shown, or canceled; the contact will be enrolled in this sequence

  • Once set, click Save Triggers

Step 4: Enroll Contacts

To complete the Sequence setup, you need to add or enroll contacts in the sequence.

  • Click the "Enroll Contacts" button to add contacts

  • Select from the existing lines or from the existing tags, under Contact Group; or enroll a new single contact

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