How to Manage Fishing Mode + Multiple Call Park + Switching between Active and Parked Calls
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Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware
Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware
This article shows how agents manage calls. You can learn about Fishing Mode, Multiple Call Parks, and Switching Calls in the Desktop App.
Laarni D avatar
Written by Laarni D
Updated over a week ago

How to Manage Fishing Mode + Multiple Call Park + Switching between Active and Parked Calls

Aloware Desktop App allows users to Multiple Call Parking and Switching Calls to let agents manage incoming calls.

  • All incoming calls will display a notification on the user's desktop app screen

  • When a user is attending to a call and receives another incoming call - another notification will display on the screen

    • Users can receive an incoming call notification even in Fishing Mode

  • Users can choose what to do on the first received call

    • Park and Answer - To park the first call and answer the incoming call

    • Hang-up and Answer - To hang up the first call and answer the incoming call

    • Ignore - To ignore the incoming call

📝A purple bar at the top of the Desktop app will show the most recent Parked call; a blue bar indicates an Active call

  • Users can switch from the first call to another call

    • Park Active Call and Unpark - Park the active call and Unpark the first call

    • Hangup Active Call and Unpark - Hangup the second call and Unpark the first call

    • Close

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