How to Manage Fishing Mode + Multiple Call Park + Switching between Active and Parked Calls
Aloware Desktop App allows users to Multiple Call Parking and Switching Calls to let agents manage incoming calls.
All incoming calls will display a notification on the user's desktop app screen
When a user is attending to a call and receives another incoming call - another notification will display on the screen
Users can receive an incoming call notification even in Fishing Mode
Users can choose what to do on the first received call
Park and Answer - To park the first call and answer the incoming call
Users can do multiple-call parking. Read more about Multi-Call Parking
Hang-up and Answer - To hang up the first call and answer the incoming call
Ignore - To ignore the incoming call
📝A purple bar at the top of the Desktop app will show the most recent Parked call; a blue bar indicates an Active call
Users can switch from the first call to another call
Park Active Call and Unpark - Park the active call and Unpark the first call
Hangup Active Call and Unpark - Hangup the second call and Unpark the first call
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