Aloware Broadcast

To promote and market, users can broadcast messages to contacts or ringless RVMs. This article explains Aloware Broadcast.

Laarni D avatar
Written by Laarni D
Updated this week

What is Aloware Broadcast?

The Broadcast tool allows users to send Bulk Messages to contacts for promotional and marketing purposes. This page shows the history of previous bulk messages also the ones which are currently running.

Broadcast feature requires prior approval from the Aloware support team. Make sure to accept Broadcast's User Policy to enable the feature.

How to Set Broadcast Schedule

The Broadcast Scheduler feature works based on the account's time zone and shows the broadcast's open/ close hours.

Step 1: Access the Broadcast Menu

To get started,

  • Login to your Aloware account.

  • Navigate to the Broadcast menu.

  • Click the +New bulk Message button.

Step 2: Fill in the necessary information

Now it's time to provide important details for your broadcast:

  • Name - Assign a name to your broadcast. This name is primarily for reporting and reference purposes, so make it descriptive enough to easily identify the broadcast later.

  • From - Select the Line you want to use to send the broadcast. This determines the sender ID that your contacts will see. Make sure that your lines are registered.

  • Select a group of contacts - You can select the recipients for your broadcast in various ways:

    • By Tag - Select contacts based on tags you've assigned in your Aloware account.

    • Filter - Apply filters to target specific groups of contacts.

    • Integrations - If you have integrated CRMs with Aloware, you can select contacts from those integrations.

Step 3: Set the Sending Time

Next, specify when you want the broadcast to be sent:

  • Select a time to send - Admin can restrict specific time to send messages

    • Send Now - If you want to send the broadcast immediately, you can select this option.

    • Pick a Time - To schedule the broadcast for a future date and time. You can choose the exact date and time when you want the message to be sent.

      When you click the "Edit" link, you can modify the Business hours for Broadcasts in the Account menu under General Settings.

Step 4: Throttling

  • Throttling - This allows you to control the rate at which messages are sent. This can be useful to avoid overwhelming the system or the recipients. You can set an hourly throttle limit of 180, 360, 900 messages per hour, depending on your needs.

Step 5: Check your Credits

Before sending the broadcast, it is essential to check the amount of credit available in your Aloware account. Ensure you have enough credits to cover the broadcast, as sending messages consumes credits.

Step 6: Compose your Message

Now, it's time to craft the message you want to send. Use the Message Box to compose your message. You can also enable GIF/MMS if you want to include multimedia content in your broadcast.

When you compose your message, Aloware will also determine the number of segments in your messages.

Step 7: Send your Bulk Message

Once you've filled in all necessary information, reviewed your message, and ensured you have enough credits, click the Send Bulk Message button.

Aloware will take care of sending your broadcast to the selected contacts at the scheduled time or immediately, depending on your preferences.

You can keep track of the status of your broadcast activity on the Broadcast page.

How to View a Contact's Bulk Messages

Broadcast on Contacts provides a preview of bulk messages sent to a particular contact.

  • Go to the Contacts menu, and select a contact you want to check.

  • Scroll down and click the broadcast dropdown to expand it.

  • From the Broadcast list, select the message you want to view that was sent through the Broadcast feature. You will see the activity log footer of the message.

How to Filter Contacts through Broadcast Attribution

  • Go to the Contacts menu. Then, click the Filters button.

  • Under Attribution, choose Broadcasts (You can pick multiple broadcasts) > Click Apply.

The Contacts overview will display all the contacts who received the Broadcast.

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