Table of Contents
Phone Number Identifiers Overview
Aloware provides labels of phone numbers for easy identification, which are divided into three types:
Major Types (LRN) - Landline, Wireless, VOIP, Other
Prioritization Types - Primary
Incorrect Types - Invalid Number, Wrong Number
Major Types of Location Routing Numbers (LRN)
Aloware has an LRN API that is used to look up phone number information automatically or to clean your contact data. It programmatically searches all accounts whenever a new phone number is added to the platform and identifies those phone numbers as
VOIP - Allows phone calls through your internet connection
📝 Note - $0.002 (two-tenth of a cent) is charged for any LRN lookup. You may ask your Billing Manager if you have questions. Read the LRN API article to learn more.
Screenshot of contact with corresponding LRN status:
Prioritization Type: Primary Number
The primary number is the default number Aloware associates with the contact.
Screenshot of contact with Primary number:
For contacts with multiple numbers, you can manually set the primary number interchangeably.
To maintain a healthy contact list, Aloware added features that can detect invalid numbers and where agents can change the contact's number status to "Wrong Number" after a call. In this way, Aloware can avoid these numbers for automated campaigns and lead calls.
Any contact numbers that are tagged as invalid or wrong will not be able to
Make a call-in phone dialer or in Power Dialer
Send an SMS, MMS, or fax
Enroll in Sequences and Broadcast
When making a call, sending a text, or fax, Aloware will receive an error if the number is not supported by a carrier. If this happens, Aloware automatically skips the call and labels the number with "Invalid Number."
There are multiple ways that the carrier sends an error and flags the number:
Flagged by texting
Flagged by faxing
Flagged by calling
📝Note: Phone numbers flagged as invalid cannot be reverted
Screenshot of an Invalid Number flagged in a Contact:
Flagged by Texting
When texting a contact and our carrier returns an error, the phone number being used will be automatically flagged as invalid and will not be usable anymore on our texting service.
Flagged by Faxing
When sending a fax and our carrier returns an error, the phone number being used will be automatically flagged as invalid and will not be usable anymore on our fax service.
Flagged by Calling
When calling and our carrier return an error, the phone number being used will be automatically flagged as invalid and will not be usable anymore on our calling service.
When the agent verifies after a call that the number does not belong to the contact, the agent can manually flag the number as "Wrong Number."
Screenshot of a contact number set to Wrong Number Status:
To flag a wrong number:
Go to the Contacts tab, and select the contact
Navigate to the Phone number section, and click the edit icon
Select the Wrong Number checkbox to flag the number