Table of Contents
Overview
Aloware provides platforms for Admins (Aloware Admin) and Agents (Aloware Talk) to manage different functionalities.
Aloware Admins:
Admins primarily use Aloware Admin to manage Contacts, Agents, Account Settings, Sequences, Integrations, and more to monitor statuses, reports, and statistics that are important to their role.
Screenshot of Alo Admin Dashboard:
Alo Talk for Agents:
Agents primarily use Aloware Talk to dial, send SMS, power dial, manage contacts, and update their settings
Screenshot of Alo Talk Dashboard:
Switching between Aloware Admin & Talk
There are two (2) ways to switch between Aloware Talk and Aloware Admin:
Pop-up screen after login
Drop-down button in the dashboard
Switch through the Pop-up screen after login
When you log in to your Aloware account (as an Admin or an Agent), a pop-up will display on your screen where you can choose to continue either to Aloware Admin or Aloware Talk.
Switch through a Selection button
You can also switch between Aloware Admin and Aloware Talk if you click the blue button on the top part of your screen.
Selection button in Aloware Admin - In Alo Admin, the button to switch between Alo Admin and Alo Talk has no drop-down menu button. When you click the Aloware Talk button, it switches to Aloware Talk.
Selection button in Aloware Admin for Agents - Click the blue drop-down menu button at the upper-right side of the screen so agents can select Open as Login between Aloware Talk and Aloware Admin.
