Aloware SMS Messenger in Guesty

You can integrate Aloware messenger to Guesty to enable real-time messaging with guests from within the Guesty platform. Your message will be sent to the guest using the Aloware messenger.

Any replies from the guest will sync to Aloware messenger, and you can still continue the conversation from within Guesty. This integration can also help you manage your guest communication more efficiently and improve customer experience.

Prerequisites

You should have successfully integrated your Guesty account with Aloware

How to Send an SMS in Guesty using Aloware Messenger

Step 1: Create a Listing, Reservation, and Task at Guesty

Click the "+" button, select from the following to start a communication:
- New Reservation
- New Listing
- New Task
Fill up the required fields:
- Source: Manual
- Listing: Select from the options
- Guest: Select from the contacts
Click the Save button.

If a customer creates a list or makes a reservation, Aloware will immediately add them as a contact, allowing you to contact them by phone or SMS.

Step 2: Send SMS

In your Guesty account, navigate to the Inbox menu
Enter your message in the message box and hit Send

Aloware logs every call or SMS sent to a guest and log it in Guesty. You may check all the conversational data with Guesty, including the Call line, Destination, Message, Call Recording, and Call Duration.