New SMS/Fax Rejection Reasons

You may experience unsuccessful sending of SMS and fax to contacts. To help you identify the issues related to failed sending status, below are the rejection reasons.

📝 Note - these communications will not be sent to the carriers.

To know the rejection reasons of SMS or Fax communications,

  • In your message box, hover your mouse to the message, or click the exclamation icon

  • The communication info will display

  • You may check the current status and notes of the error as listed below

    Screenshot of SMS failed status reason:

Rejection Reasons:

  • Could not route: account doesn't have enough credits, please recharge your account or contact support. Check notes for more information.

  • Cannot send an SMS to an anonymous contact.

  • Unable to send SMS. SMS traffic is blocked by Twilio.

  • Error while sending SMS to lead. The phone number is not messaging enabled.

  • Error while sending SMS to lead. A message body is required.

  • Unable to send SMS. The line is deleted.

  • Unable to send SMS. The line is paused.

  • Unable to send SMS. Contact is DNC.

  • Unable to send SMS. The company is not enabled.

  • The contact phone number is international.

  • We can't send a fax from a not fax capable number.

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