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What is HubSpot ticket-based and Deal-based workflow?
Deal-based workflows work in automating deal stages. Users can set deal properties and triggers workflows anytime a deal stage is done, or accomplish other important types of deal automation.
Ticket-based workflows allow users to automate ticket statuses, organize customer inquiries and fulfill actions including sending emails when an inquiry was first received, escalating tickets if these are open on a certain period of time.
When Aloware and HubSpot integrates, ticket-based and deal-based workflow allow Aloware's four (4) actions to take place:
Enroll to sequence
Send a message
Add to user's Power Dialer
Disenroll from all sequences
Screenshot of Aloware Actions in a HubSpot Workflow:
Let's learn about Aloware's actions in this article.
Prerequisites
Deal-based workflows are available in all Sales Hub Professional users
Ticket-based workflows are available in all Service Hub Professional users
How to Add Aloware Actions to HubSpot workflow
After creating your HubSpot workflow, you can add Aloware actions which can be found in the Aloware Extensions.
To do this,
In your HubSpot account, click the Workflows tab
Choose an existing workflow or create a new workflow
Add a HubSpot Enrollment Trigger, and click the + icon to add an action
Scroll to the bottom of the right sidebar and select on the four (4) Aloware Actions
Aloware Actions and its Properties
Aloware: Enroll a Sequence
After creating your workflow, you can add the Enroll a Sequence action to your HubSpot workflow that will include a contact in your HubSpot automated sequence.
Sequence - Assign a workflow for a contact that you have on your Aloware account
Force Enroll? - Disenroll the contact from a sequence and enroll them in this new sequence
Perform this action on which party? - Select between the first associated contact or All associated contacts based on deals and tickets
Screenshot of Enroll to a Sequence Action
Aloware: Send a Message (SMS/ MMS) Action
Sending a message action allows HubSpot users to send SMS and MMS using Aloware messenger. You can customize the Aloware Line, agent, and message template.
Aloware Line to send from - Select from your Aloware lines to send messages
Send as (agent attribution) - Send a message as the agent, which means there would be no owner or no owner is connected to that particular message
Message - This is the most important property in sending a message. This is where you type in your message and you can use Contact Tokens to pull in a contact's name or other information. HubSpot automatically fills these tokens depending on the value it gets from the contact.
Media URL - Last property where you can choose any picture URL. If you put a URL, Aloware fetches the picture from that URL and sends it alongside the message as an MMS.
Perform this action on which party? - Select to which contact you will send a message based on deals or ticket: First associated contact or All associated contact
Screenshot of Send a Message Action
Screenshot of Send a Message action in All associated contact
Contacts Enrolled in the Sequence
📝 Note - When a message is sent to a contact using the Send a Message action, Aloware considers its Creator type as HubSpot Workflow.
In Aloware Dashboard, go to the Communication logs section
Click Table Settings, select Creator Type
Screenshot of Creator Type in Dashboard
Screenshot of Creator Type in Communication details page
Aloware: Add to a User's Power Dialer Action
You can also enroll contacts to Aloware's Power Dialer.
User - It selects the Aloware user where you want to add a contact
Phone number - Assign a phone number and use it as a mobile or default phone number for HubSpot
Direction - Identify where you want to add the new contacts
Top - On top of the Power Dialer list or
Bottom - at the bottom of the Power Dialer list
Prevent Duplicates - This is also similar to Aloware's PowerDialer interface
Yes - If you choose to prevent duplicates, then you can't have 2 contacts with the same phone number on the PowerDialer
No - If you choose not to prevent duplicates, then you will be able to have 2 contacts with the same phone number on the PowerDialer
📝 Note - If a workflow runs twice on a single contact, then only one of the contacts will be enrolled on the PowerDialer
Allow international phone numbers?
Yes - Selecting this will include international phone numbers in Power Dialer tasks
No - Skips all contacts with international phone numbers
Perform this action on which party?
First associated contacts
All associated contacts
Screenshot of Add to User's Power Dialer Action
Aloware: Disenroll from all Sequences Action
If a contact has a workflow or is currently enrolled in sequence in Aloware, you can disenroll it on HubSpot. This can give you the control and flexibility of managing your Aloware workflow from HubSpot workflow.
To do this,
Create a Workflow for Disenroll from all Sequences Action
Manually enroll the contact from HubSpot to disenroll from all sequences
Screenshot of Disenroll from all Sequences Action
