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Aloware's Power Dialer saves users' time from the tedious process of manually adding contacts, making them more focused, efficient, and productive because
it optimizes the user's call process by automatically calling the contacts one by one from a created call list
user can skip contacts whose time zones are beyond the usual business hours
user can filter the contacts based on tags or engagements
The power dialer allows users to call a list of contacts one by one, which guarantees that no contacts are missed. Users who call using power dialers will always be present the moment a customer answers their phone call.
So, how does Power Dialer works?
Power Dialer calls the next phone number on the contact list automatically if it reaches a contact who is busy, unattended, or disconnected. Businesses with a lot of prospects or contacts to call each day are advised to use it.
How to Make a Call using Power Dialer in Aloware Talk
As a user, you can make a call using Power Dialer by
Start the Power Dialing session
How to Add Contacts to Power Dialer
Navigate to Power Dialer
In the Power Dialer List section, click the + button
Select List > Create from the existing contact list
Select from the available list and click the Create button
In the Power Dialer Options, set the following settings:
Turn multiple numbers into separate tasks - Any non-primary numbers of contact will be turned into separate tasks.
Prevent duplicate phone numbers - By default, all contacts with the same numbers will not be added again.
Add international numbers
Where do you want to add these tasks?
In queue - default
Scheduled - if you want to call these contacts at a later time
Click the OK button once done
The contacts in the list will display in the Power Dialer interface.
Read more on how to add tasks in Power Dialer.
How to Start the Power Dialing Session
Click the Start Dialing button once you are satisfied with the list of contacts you have selected.
Session Settings will display to set up functions before your power-dialing session.
Line - set the line to use for calling
Skip Outside Daytime Hours - it automatically skips contacts that are beyond business hours. Read about Timezone
Warm-up Period - customize the time before the dialer makes the next call
Phone Script - this will display during the power dialing session
Set Call Disposition Shortcuts - user can set call outcome statuses
Set Contact Disposition Shortcuts - user can define contact status
Set Session Metrics - define metrics that will measure the performance of the call
Set VM Drop Shortcuts - allow users to use voicemail
Click the Save button to save your settings, which will be displayed under the Personal Section
Click the Begin Dialing button to start your Power Dialing session.
Screenshot of a Power Dialing Session
Redialing in Power Dialer
You can click the redial button in the Power dialer. It skips the current call and places the contact at the bottom of the current list.
Note - A single contact can only be redialed once per session to avoid an infinite loop of redialing.