Table of Contents
Overview
Aloware's Power Dialer saves users' time from the tedious process of manually adding contacts making them more focused, efficient, and productive because
it optimizes the user's call process by automatically calling the contacts one by one from a created call list
user can skip contacts whose timezones are beyond the usual business hours
user can filter the contacts based on tags or engagements
Power Dialer
The power dialer allows users to call a list of contacts one by one which guarantees that no contacts are missed. Users who call using power dialers will always be present the moment a customer answers their phone call.
So, how does Power Dialer works?
Power Dialer works when it reaches a contact that is busy, unattended, or disconnected, then it will automatically call the next phone number on the contact list. It is recommended to be used for businesses with a large number of leads or contacts to call in a day.
How to Make a Call using Power Dialer in Aloware Talk
As a user, you can make a call using Power Dialer by
Adding contacts or a list of contacts to Power Dialer Queue, then
Start Power Dialing session
How to Add Contacts to Power Dialer
You can add contacts in Power Dialer in two (2) ways:
Direct Contact Selection - selecting contacts to call and put on the queue without creating a list
Call from a List - selecting contacts to make a list, then make a call
Direct from Contact Selection
To do this,
Navigate to the Power Dialer tab in the left sidebar
Click the Add Contacts button, and select from the following options:
Select Contacts - If you want to add from the existing contacts, or use the search function to select contacts
Check the box of your selected contacts
Enabling the My Contacts button will display the contacts which you created or owned
Create Contact - This allows the user to create a contact and add it to the queue.
📝Note - Contacts will also be added to the Contacts menu
Call from a List
You can also add contacts in the Power Dialer from your List.
To do this,
Click the Power Dialer menu on the left sidebar
In the Power Dialer Lists section, click the + sign to add a folder or list
Folder - displays a collection of My Lists
Lists
Create from Existing Contact List - allows users to select contacts from the available lists
Your list should display under the Power Dialer Lists section
Create by Manually Selecting Contacts - allows users to create a list in Power Dialer
Select the Create by Manually Selecting Contacts, name your list
Click Create
Click Add Contacts button, and select from the list of contacts by ticking the box, or use the search box to add them
How to Start the Power Dialing Session
Click the Start Dialing button, once you are satisfied with the list of contacts you have selected
Session Settings will display to setup functions before your power dialing session
New
Personal Section
Company Section
Basics
Line - set the line to use for calling
Skip Outside Daytime Hours - it automatically skips contacts that are beyond the business hours. Read about Timezone
Warm-up Period - customize the time before the dialer makes the next call
Phone Script - this will display during the power dialing session
Customizations
Set Call Disposition Shortcuts - user can set call outcome statuses
Set Contact Disposition Shortcuts - user can define contact status
Set Session Metrics - define metrics that will measure the performance of the call
Set VM Drop Shortcuts - allow users to use voicemail
Click the Save button to save your settings, which will be displayed under the Personal Section
Click the Begin Dialing button to start your Power Dialing session
Screenshot of a Power Dialing Session
