Table of Contents


Overview

Aloware's Power Dialer saves users' time from the tedious process of manually adding contacts making them more focused, efficient, and productive because

  • it optimizes the user's call process by automatically calling the contacts one by one from a created call list

  • user can skip contacts whose timezones are beyond the usual business hours

  • user can filter the contacts based on tags or engagements


Power Dialer

The power dialer allows users to call a list of contacts one by one which guarantees that no contacts are missed. Users who call using power dialers will always be present the moment a customer answers their phone call.

So, how does Power Dialer works?

Power Dialer calls the next phone number on the contact list automatically if it reaches a contact who is busy, unattended, or disconnected. Businesses with a lot of prospects or contacts to call each day are advised to use it.


How to Make a Call using Power Dialer in Aloware Talk

As a user, you can make a call using Power Dialer by


How to Add Contacts to Power Dialer

  • Navigate to Power Dialer

  • In the Power Dialer List section, click the + button

  • Select List > Create from the existing contact list

  • Select from the available list and click the Create button

  • In the Power Dialer Options, set the following settings:

    • Conversion Options

      • Turn multiple numbers into separate tasks - Any non-primary numbers of contact will be turned into separate tasks

      • Prevent duplicate phone numbers - By default, all contacts with the same numbers will not be added again

      • Add international numbers

    • Where do you want to add these tasks?

      • In queue - default

      • Scheduled - if you want to call these contacts at a later time

  • Click the OK button once done

  • The contacts in the list will display in the Power Dialer interface

    Read more on how to add tasks in Power Dialer.


How to Start the Power Dialing Session

  • Click the Start Dialing button, once you are satisfied with the list of contacts you have selected

  • Session Settings will display to setup functions before your power dialing session

    • New

    • Personal Section

    • Company Section

    • Basics

      • Line - set the line to use for calling

      • Skip Outside Daytime Hours - it automatically skips contacts that are beyond business hours. Read about Timezone

      • Warm-up Period - customize the time before the dialer makes the next call

      • Phone Script - this will display during the power dialing session

    • Customizations

      • Set Call Disposition Shortcuts - user can set call outcome statuses

      • Set Contact Disposition Shortcuts - user can define contact status

      • Set Session Metrics - define metrics that will measure the performance of the call

      • Set VM Drop Shortcuts - allow users to use voicemail

  • Click the Save button to save your settings, which will be displayed under the Personal Section

  • Click the Begin Dialing button to start your Power Dialing session

    Screenshot of a Power Dialing Session

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