Table of Contents
What is Inbox?
The inbox displays all communication (calls, messages, etc.) of contacts grouped together. It is a communication task management feature in which users can respond and set a contact to a Pending or Closed state.
Screenshot of Alo Talk Inbox
Contact Activity Page
Alo Talk Contact Activity page provides the engagement tools for the contact and record of communication logs and contact statuses.
Screenshot of Contact Activity Page
Contact Task Status
An agent can manage to move the state of contact from Open to Pending to Close. Moreover, an agent can also send text, fax, email, or keep a note of the contact.
Open - All contacts with any new communication are set to an Open state by default
Pending - refers that a task that is not yet fulfilled with these contacts.
Closed - is a work associated with Contact has been finished.
Mark Read and Unread Messages
Marking read, or unread inbound conversations apply to all users. If a message is marked read by one of the users, it will be seen as read to all the users in the team.
The red circle with a number indicates the total number of unread communications (SMS, call, email, etc.) in a contact.
Screenshot of Unread Communications
Mark All as Read - marking all conversations as "read" allows users that the message has been read or attended. It does not let the senders know that you have read their messages.
Mark as Unread - it allows all the users to know that no one has read the message yet. Users can also mark the messages back as unread.
Users can mark a message as unread to flag it for follow-up, respond later, or may want to re-read it. It does not send a notification to the sender that a message has been read.
In the message channel, unread messages are marked with a blue dot beside the contact's name.
Alo Talk organizes the different types of communications on channels.
@Mentions - displays all received and sent mentions between users in Aloware