Managing User Availability for Inbound Calls in Aloware

You can schedule your working hours, including breaks, so someone is available. This article explains managing user working hours.

Laarni D avatar
Written by Laarni D
Updated over a week ago

In this article

Setting User Working Hours Overview

A line can have multiple users, and admins can configure user's working hours, including breaks, to make sure that someone is available to answer or make calls.

How to Set User Working Hours

  • Navigate to the Users menu, and select the user

  • Click the Settings button

  • Navigate to the Inbound Call Settings tab

  • Split Time Times/ Lunch Hours

    In the Working Hours section, enable the days and set your working hours and breaks. If a call comes outside of these hours, it won't ring the user's number.

    • For instance, the user works from 8:00 AM to 12:00 PM and breaks from 12:00 to 1:00 PM.

      Set the time as shown below from 8:00 AM to 12:00 PM, and click Add hours from 1:00 PM to 5:00 PM.

      ๐Ÿ“ Note - The times are local to your company timezone, currently set to America/ Los Angeles

  • Click the Save button to save your settings.

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