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Setting User Working Hours Overview
A line can have multiple users, and admins can configure user's working hours, including breaks, to make sure that someone is available to answer or make calls.
How to Set User Working Hours
Navigate to the Users menu, and select the user
Click the Settings button
Navigate to the Inbound Call Settings tab
Split Time Times/ Lunch Hours
In the Working Hours section, enable the days and set your working hours and breaks. If a call comes outside of these hours, it won't ring the user's number.
Click the Save button to save your settings.