Geo-Routing of Calls Overview
If your business is operating in multiple locations or has a large global contact base, geographical routing or geo-routing can be the solution for you because
it lessens multiple call transfers that may affect the overall impression of your contacts
your agents can build relationships because of common local knowledge and language
What is Geo-routing?
Geo-routing is a type of phone routing that allows contacts to dial one phone number for multiple locations routed to an assigned user/s based on specific locations.
Enable Geo-routing in Aloware
This feature allows the assigned user to receive calls from contacts in selected locations only.
In your Aloware account, navigate to the Users menu
Go to the Inbound Call Settings tab
Navigate to the Operating States
Select the states where the user will receive the calls
Geo-routing in Ring Groups
If the assigned user in geo-routing is enrolled in a ring group, the calls will still get routed to other users (agents) depending on what the ring group settings are, and the assigned user can only accept calls coming from these locations.
For instance, the Ring Group is set to simultaneously ring users, and the contact's location is listed in the user's settings - the user's phone will ring; otherwise, it will not ring. The same works for direct calls and missed calls.
Read this guide to know more about Ring Groups.