Outbound Call Settings for Users Overview
When you configure outbound call settings for your agents, you can give them the tools and resources they need to make successful outbound calls.
In this settings, you can
assign default outbound line for your agent
set call recordings
enable two-legged outbound calls
add voicemail drop
Screenshot of Users page
Assign Default Outbound Line
The admin decides the default outbound line to use when making an outbound call.
Use Company Default - Use the account's default outbound line for this user's outbound calls.
Select Manually - Choose a single outgoing line for this user by selecting the line in the Outbound Calling field.
Always Ask - Always asks the user what line they want to use before making an outbound call.
Setting Call Recordings
This option allows users to select if calls will be recorded through
Use Company Default - default option for user access based on admin setup in account settings
Always Record - all outbound calls are recorded
Never Record
Reviewing Recording in Aloware Talk (for users or agents)
Users can also review the outbound calls in Communications > select the contact > click the play button for the recorded conversation.
Two-Legged Outbound Calls
Enabling this option, the user will assign a secondary number to reach out to contacts.
Voicemail Drop Library
User can customize their voicemails and save them in the voicemail drop library.
It is recommended to use voicemail drop during the Power dialing session or when agents call a lot of leads manually, and you can use voicemail drop to put a voicemail after the beep without being on the call.
🗒️ Note - Test your settings by clicking the Test Call tab, and Save your settings once you're done.