Table of Contents
Overview
Sending SMS to reach your contacts ensures that their customer experience is positive and active. It gives businesses the flexibility and convenience to reach leads and customers to
provide relevant product information, updates, and promos
ensure more success that SMS is read, rather than emails
easy to deal with and is accessible to everyone
How to Send SMS in Aloware
Navigate to the Contacts menu
Select from the list of contacts, or use search to look for the contact
Click the message icon under the "Ops" column, or
Click the contact name under the "name" column
Both ways will redirect to the contact activity page where you can type your message in the create message field
By default, the line to use in sending SMS will depend on the Line settings set up by your admin. However, you can also choose the line if there is more than 1 available
Click the dropdown arrow and select the Line to send the message
Once you have created your message and selected your line, click the Send button
SMS Dispositions
As a user, you should be able to understand the SMS dispositions or message sending statuses in Aloware to know if your message has been sent or what causes its failure to send.
Read about SMS Dispositions to know more.
