Inbound Call Settings Overview
The Inbound Call Settings tab helps you to manage incoming calls. This includes adding extension numbers, managing working hours of the user.
Admins can configure the user settings in Users Menu > Settings.
Screenshot of User setting in User Access account:
Inbound Call Settings
Setting up your Inbound Call settings will sync to your Admin's access.
Assigning an extension number to a user or an agent will help the contacts to reach a specific user to address their concerns without navigating an IVR.
Read more about Assigning an Extension Number to the User.
Admins can configure users' working hours and can split time for lunch breaks to ensure that someone can attend to inbound calls.
You can learn more about Setting up User's Working Hours in this guide.
Having a voicemail message in a professional tone leaves a good impression on contacts. It helps them communicate their concerns immediately, thus reducing their waiting time. Users can get back to them as soon as they become available.
Users can manage their personal voicemail in the User Settings menu
Inbound calls can be routed to users based on the states or areas where the call is coming from.
Read more about Geo-routing of Calls to the User
Operating Area Codes
This feature gives the user the ability to set an area code limitation on inbound/ automation calls.
If a user misses a call, a follow-up SMS can automatically send to the contact using the number set in the Backup Routing.