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About Aloware and Zoho Authentication

Zoho integration with Aloware allows users to use the telephony service features of Aloware to boost the team's performance and improve customer experience because

  • Users can make and receive calls in Aloware

  • Syncs contacts and logs activities

  • Syncs users and lead stages

Read this guide to know how to integrate Zoho with Aloware.


Integration Prerequisites

Only Admins can integrate Zoho with Aloware


Connecting Zoho with Aloware

  • In your Aloware account, navigate to the Integrations menu

  • Go to the Zoho card, and click the Settings button

  • In the Zoho Integration Settings page, enable the Integration Settings

    • Click the Authenticate button to validate your Zoho account

  • When you click the Authenticate button, it will redirect you to the Zoho page requesting authentication.


Confirmation

By default, the integration connection status is in Unknown status. The admin needs to click check the connection to know the status.

  • Click the Check Connection button to know if your connection to Zoho is still working.

    • Connected - successfully connected and working

    • Failed - you exceeded the number of requests to integrate and need to wait after 24 hours.


Re-authenticate

If the Zoho Integration is already authenticated, but the features aren't showing or functioning yet, you'll need to " Re-Authenticate" Zoho again.

To re-authenticate,

  • Go to Zoho Integration Settings, and click the Re-Authenticate button.


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