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About Aloware and Zoho Authentication
Zoho integration with Aloware allows users to use the telephony service features of Aloware to boost the team's performance and improve customer experience because
Users can make and receive calls in Aloware
Syncs contacts and logs activities
Syncs users and lead stages
Read this guide to know how to integrate Zoho with Aloware.
Integration Prerequisites
Only Admins can integrate Zoho with Aloware
Connecting Zoho with Aloware
In your Aloware account, navigate to the Integrations menu
Go to the Zoho card, and click the Settings button
In the Zoho Integration Settings page, enable the Integration Settings
Click the Authenticate button to validate your Zoho account
When you click the Authenticate button, it will redirect you to the Zoho page requesting authentication.
Confirmation
By default, the integration connection status is in Unknown status. The admin needs to click check the connection to know the status.
Click the Check Connection button to know if your connection to Zoho is still working.
Connected - successfully connected and working
Failed - you exceeded the number of requests to integrate and need to wait after 24 hours.
Re-authenticate
If the Zoho Integration is already authenticated, but the features aren't showing or functioning yet, you'll need to " Re-Authenticate" Zoho again.
To re-authenticate,
Go to Zoho Integration Settings, and click the Re-Authenticate button.
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