Frequently Asked Questions

Find answers and general information quickly about HubSpot integration with Aloware.


General

  • How do you integrate HubSpot with Aloware?

    Only Admins can integrate HubSpot with Aloware by navigating to Integration > HubSpot Settings > Follow the authentication process.

  • Can I send an SMS in HubSpot using Aloware?

    Yes - Aloware SMS messenger allows you to open your contact on Aloware and have a chat from HubSpot.

    Learn more in this article, Aloware SMS Messenger in HubSpot

  • How are transferred calls tracked in Aloware-HubSpot integration?

    Transferred calls are logged twice (parent and child calls), which are assigned to the user who picked up the call.

  • Why is Aloware (in-app dialer) does not display in HubSpot?

    It happens when your third-party cookie is disabled.

  • Will the integration between Aloware and HubSpot break if the email used during the integration is suspended or deleted in Aloware?

    Yes - the user account should remain an active user of Aloware.

    Read here to know about the integration prerequisites.

  • Can I sync my HubSpot contacts to Aloware?

    Yes - Aloware supports two-way sync of contacts to HubSpot. Once successfully integrated, just click the Push and Pull Contacts button, and your contact will synchronize on both platforms.

  • Can I make calls in HubSpot using Aloware?

    Yes - After connecting your HubSpot account to Aloware, you're able to use Aloware Dialer in HubSpot as a Call Provider.

  • What happens to contacts that are pulled to Aloware with the same numbers in HubSpot?

    Depending on scenarios, Aloware manages this in this manner:

    • Scenario 1: When two (2) contacts are pulled from HubSpot with Contact A and Contact B having the same secondary phone number

      • Aloware ignores Contact B’s matching secondary number

    • Scenario 2: When two (2) contacts are pulled from HubSpot, Contact A’s secondary phone number is the same as Contact B’s primary phone number

      • Aloware ignores Contact B’s primary phone number, and its second number will be used as the primary instead.

    • Scenario 3: When two (2) contacts are pulled from HubSpot with Contact A’s primary phone number is the same as Contact B’s secondary phone number

      • Aloware ignores Contact B’s secondary phone number.

  • Why does the name Aloware (phone number) appear in my HubSpot contacts?

    It is happening because the contact in HubSpot was created without a name. When you enable the setting in Aloware to allow updating Hubspot contacts, Aloware sets its name to Aloware Contact (phone number).

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