Welcome to the Aloware Talk FAQs!
In this section, you'll find answers to commonly asked questions about Aloware Talk, our powerful calling solution designed to streamline your communication processes. Whether you're a new user or an experienced Aloware Talk enthusiast, these FAQs will provide you with valuable insights and guidance.
Discover how to make and receive calls, set up call forwarding, explore call recording options, and much more. If you have any queries or concerns about Aloware Talk, you've come to the right place. Let's dive in and find the answers you need to optimize your calling experience with Aloware Talk!
What is Aloware Talk and how does it work?
What is Aloware Talk and how does it work?
Aloware Talk is a comprehensive calling solution that enables users to make and receive calls efficiently. It works by utilizing cloud-based technology to route calls through the Aloware platform, allowing for seamless communication and advanced call management features.
What is the difference between Aloware Admin and Aloware Talk?
What is the difference between Aloware Admin and Aloware Talk?
Aloware Admin is primarily used by Admins for managing users, contacts, monitoring reports and managing integration.
Aloware Talk is developed for Users (agents) that focuses on the features intended for customers' engagements. Learn more about Admin and Talk.
How can I access Aloware Talk?
How can I access Aloware Talk?
You can easily switch between Aloware Admin and Aloware Talk by clicking the Aloware Talk button on the right screen.
Aloware Admin to Aloware Talk
Aloware Talk to Aloware Admin
Read this guide, Switching between Aloware Admin and Aloware Talk.
Why is Aloware Talk a task-based platform?
Why is Aloware Talk a task-based platform?
Aloware Talk provides statuses in the inbox communication to let users see which contacts are Open, Pending, and Closed.
Learn about Communication Task Management in this article.
Can I make a outbound calls using Aloware Talk?
Can I make a outbound calls using Aloware Talk?
Yes, you can make outbound calls using Aloware Talk. Click on the dialer icon, enter the desired phone number, and click the "call" button to initiate the outbound call.
Read this guide on how to make an outbound call to know more.
What is the difference between the Inbox and All Communications?
What is the difference between the Inbox and All Communications?
The difference between Inbox and All Communications is that the Task Statuses are not present in “All Communications.”
Can I make and receive calls using Aloware Talk on my mobile device?
Can I make and receive calls using Aloware Talk on my mobile device?
Yes, you can make and receive calls using Aloware Talk on your mobile device. Simply download the Aloware mobile app from the App Store or Google Play Store, log in to your account, and you'll be ready to start making and receiving calls on the go.
How can I find my Account ID in Aloware Talk?
How can I find my Account ID in Aloware Talk?
To locate your Account ID in Aloware, follow these steps:
Log in to your Aloware account.
Click the "?" icon located at the top of the screen.
In the pop-up window that appears, you will see a combination of numbers referred to as the Service code.
The first 3 digits of the Service code is your account number
The last 3 digits represents your user ID.
How can I see my phone number in Aloware Talk?
How can I see my phone number in Aloware Talk?
If your admin assigned a personal line to you
Go to the Settings menu > click on Profile > navigate to User's Personal Line.
If you don't have a personal line assigned:
Navigate to the "Communications" section in Aloware Talk.
Click on a contact or conversation.
Look for the "From" field below your screen.
The phone number associated with the conversation or contact will be displayed there.
Refer to this article for details, Viewing Your Phone Number in Aloware Talk.