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The fundamental difference between an Aloware admin and users is how much permission both roles have.
Difference between an Admin and a User
The Admin role has the access and control of the Aloware Classic account. It permits functions to carry out user tasks by enabling or disabling their settings.
Screenshot of Aloware Classic for Admins
Read the Checklist for Admins to know their fundamental features.
A User is a role given to agents and has given limited access within Aloware. Both roles can access Aloware Talk (beta) but are developed ideally for users to focus mainly on engaging with contacts.
Screenshot of Aloware Talk for Users or Agents
Read the Checklist for Users to know more.