Maximizing Your Power Dialing Session in Aloware Talk

Outside business hours, agents skip outbound calls. This article explains the Power Dialing Session Page.

Laarni D avatar
Written by Laarni D
Updated over a week ago

To learn about Aloware's Power Dialer, go to Step 1.

Step 2: Start the Power Dialing Session

  1. Click the Start Dialing button once you are satisfied with the list of contacts you have selected.

  2. Session Settings appear to configure functions before your power dialing session.

    • New - Use this option to save new sessions settings.

    • Personal Section - Contains saved session settings.

    • Company Section - Admin-created settings accessible to your teams.

      powerdialer power dialer aloware talk
    • Basics

      • Line - Select the line for making calls.

      • Skip Outside Daytime Hours - Automatically avoids contacting outside of business hours.

      • Warm-up Period - Customize the time interval before the dialer proceeds to the next call.

      • Phone Script - The script will be visible during the poser dialing session.

    • Customizations

      • Set Call Disposition Shortcuts - Users can establish shortcuts for call outcome statuses.

      • Set Contact Disposition Shortcuts - Users can define shortcuts for contact status.

      • Set Session Metrics - Define metrics to evaluate call performance.

      • Set VM Drop Shortcuts - Enable users to efficiently use voicemail.

  3. Click the Save button to save your settings, which will be displayed under the Personal Section.

  4. Click the Begin Dialing button to start your Power Dialing session.

    Screenshot of a Power Dialing Session

If you want to view additional contact data on the Power Dialer page, click here to know more.

During the Power Dialing Session

Once the power dialing session starts, the contact profile will display all the details that an agent needs to effectively handle the call:

Screenshot of Power Dialing Session

  • Session Panel

    • Stats

      • Duration - displays the total time duration of the power dialing session

      • Contacts - displays the number of contacts called vs the total number of contacts on the list

      • New

      • In Progress - displays the contact that is currently on-call.

      • In Queue - displays the contact next to call.

      • Called - displays the contacts who are successfully called.

      • Failed - displays the contacts who have not completed the call.

      • Scheduled - displays the contacts who are scheduled to call.

      • All - shows all contacts that are enrolled in Power Dialer.

    • Disposition

      • Call Disposition - user states the output of the call.

      • Contact Disposition - user assigns the output of the contact status.

      • Voicemail

    • Power Dialing Task Status

      • Call Task Status - displays the current and call duration.

      • Call Function - user can manually select the functions to hold or end the current call and move to the next.

        • Hold - to keep the call on hold.

        • Next - hangs up the current call and begin calling the next task.

      • Contact Information - shows the contact's basic information; name, location, task list.

      • Recording Status - depends on user settings, calls can be automatically recorded.

      • Pause Session - this temporarily stops the power dialing session to automatically proceed to the next call.

      • End Session - ends the power dialing session or the task list.

    • Details - In the Details tab, the contact's information is displayed, including the following:

      • Scripts - agents can select from templates of scripts available.

      • CRM view details - displays contact details from HubSpot.

      • All Numbers - displays all contact numbers.

      • Tags - displays the contact tags.

      • Notes - shows the note logs.

    • Activity - Displays the contact's communication activity as seen from the Contacts menu.

    • CRM View - Displays HubSpot iFrame within the Power Dialing Session.

Adding Contacts to a Live Power Dialing Session

Even during an active Power Dialing session, you can add contacts easily:

  1. Right-click the Power Dialer menu and choose "Open Link in New Tab."

  2. In the new browser tab, you'll be taken to the My Queue page.

  3. Once added, your contacts will appear at the top or bottom of the list.

Redialing in Power Dialer

You can click the redial button in the Power dialer, which will skip the current call and move the contact to the bottom of the current list.

🗒️Note - A single contact can only be redialed once per session to avoid an infinite loop of redialing.

powerdialer power dialer aloware talk
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