Step 2: Start the Power Dialing Session
Click the Start Dialing button once you are satisfied with the list of contacts you have selected.
Session Settings appear to configure functions before your power dialing session.
New - Use this option to save new sessions settings.
Personal Section - Contains saved session settings.
Company Section - Admin-created settings accessible to your teams.
Line - Select the line for making calls.
Skip Outside Daytime Hours - Automatically avoids contacting outside of business hours.
Warm-up Period - Customize the time interval before the dialer proceeds to the next call.
Phone Script - The script will be visible during the poser dialing session.
Set Call Disposition Shortcuts - Users can establish shortcuts for call outcome statuses.
Set Contact Disposition Shortcuts - Users can define shortcuts for contact status.
Set Session Metrics - Define metrics to evaluate call performance.
Set VM Drop Shortcuts - Enable users to efficiently use voicemail.
Click the Save button to save your settings, which will be displayed under the Personal Section.
Click the Begin Dialing button to start your Power Dialing session.
Screenshot of a Power Dialing Session
During the Power Dialing Session
Once the power dialing session starts, the contact profile will display all the details that an agent needs to effectively handle the call:
Screenshot of Power Dialing Session
Duration - displays the total time duration of the power dialing session
Contacts - displays the number of contacts called vs the total number of contacts on the list
In Progress - displays the contact that is currently on-call.
In Queue - displays the contact next to call.
Called - displays the contacts who are successfully called.
Failed - displays the contacts who have not completed the call.
Scheduled - displays the contacts who are scheduled to call.
All - shows all contacts that are enrolled in Power Dialer.
Power Dialing Task Status
Call Task Status - displays the current and call duration.
Call Function - user can manually select the functions to hold or end the current call and move to the next.
Hold - to keep the call on hold.
Next - hangs up the current call and begin calling the next task.
Contact Information - shows the contact's basic information; name, location, task list.
Recording Status - depends on user settings, calls can be automatically recorded.
Pause Session - this temporarily stops the power dialing session to automatically proceed to the next call.
End Session - ends the power dialing session or the task list.
Details - In the Details tab, the contact's information is displayed, including the following:
Activity - Displays the contact's communication activity as seen from the Contacts menu.
CRM View - Displays HubSpot iFrame within the Power Dialing Session.
Adding Contacts to a Live Power Dialing Session
Even during an active Power Dialing session, you can add contacts easily:
Right-click the Power Dialer menu and choose "Open Link in New Tab."
In the new browser tab, you'll be taken to the My Queue page.
Follow the Step 1 to add contacts.
Once added, your contacts will appear at the top or bottom of the list.
Redialing in Power Dialer
You can click the redial button in the Power dialer, which will skip the current call and move the contact to the bottom of the current list.
🗒️Note - A single contact can only be redialed once per session to avoid an infinite loop of redialing.