Table of Contents
Overview
Imagine that you have a list of hundreds or thousands of contacts, and your agent will manually dial them. Considering that every contact has different dispositions, last engagements that need follow-up, campaign plans, etc. Dealing with this every day will affect your overall agent's performance.
Aloware designed Power Dialer as a tool to help agents call a list of contacts without looking for the phone number or entering them manually. It optimizes the calling process because the Power dialer provides the necessary tools to manage the call effectively, including skipping contacts that are beyond business hours and displaying every contact's activities and information.
During the Power Dialing Session
Once the power dialing session starts, the contact profile will display all the details that an agent needs to effectively handle the call:
Screenshot of Power Dialing Session
Session Panel
Stats
Duration - displays the total time duration of the power dialing session
Contacts - displays the number of contacts called vs the total number of contacts on the list
New
In Progress - displays the contact that is currently on-call
In Queue - displays the contact next to call
Called - displays the contacts who are successfully called
Failed - displays the contacts who have not completed the call.
Scheduled - displays the contacts who are scheduled
All - shows all contacts that are enrolled in Power Dialer
Disposition
Call Disposition - user states the output of the call
Contact Disposition - user assigns the output of the contact status
Voicemail
Power Dialing Task Status
Call Task Status - displays the current and call duration
Call Function - user can manually select the functions to hold or end the current call and move to the next
Hold - to keep the call on hold
Next - hangs up the current call and begin calling the next task
Contact Information - shows the contact's basic information; name, location, task list
Recording Status - depends on user settings, calls can be automatically recorded
Pause Session - this temporarily stops the power dialing session to automatically proceed to the next call
End Session - ends the power dialing session or the task list
Details
In the Details tab, the contact's information is displayed, including the following:
Scripts - agents can select from templates of scripts available
CRM view details - displays contact details from HubSpot
All Numbers - displays all contact numbers
Tags - displays the contact tags
Notes - shows the note logs
Activity
Displays the contact's communication activity as seen from the Contacts menu
CRM View
Displays HubSpot iFrame within the Power Dialing Session
