Table of Contents
Overview
When setting up your Power Dialer session, you might need some contact data displayed on your power dialer page.
Aloware Talk Power Dialer supports this feature that allows you to add columns of your preferred information by managing the Queuing Columns.
What are the Power Dialer Queuing Columns?
Power Dialer Queuing Columns are the header fields displayed in your Power Dialer dashboard that provides contact information.
Screenshot of Power Dialer page
How to Set up the Data Columns in Power Dialer
Click the three-dot menu and select Edit columns
The Manage my Queue Columns pop-up will display where you can define fields to display in the power dialer dashboard.
All selected fields will display in the Selected Columns Panel
Select from the different field columns the data you need to see during the Power Dialing session.
Default Information - the user may select from the basic contact information available
Date Added - displays the date when the contact was added to Aloware
Date of Birth
Email Address
First Name
Last Name
Phone Number - by default, Alo Talk displays the contact's phone number
All Phone Numbers
TCPA Approved
Contact Location - this section displays the contact's location data
Address
City
Country
State
Zip Code
Timezone
Contact Relevance - provides other relevant contact information
Broadcast - displays contacts that are enrolled in Broadcast
Lines - displays the Lines where the contact is connected
Company Name
Contact Lists
Contact Owner
Initial Line
Intake Source
Lead Source
Ring Groups
Tags
Task Status - displays the current power dialing session status
Queued
Called
Failed
Scheduled
All
Website
Contact Communication Metadata - displays contact communication data
Number of Communications
Contact Disposition
Inbound Calls
Inbound Texts
Last Engagement
Last Inbound Engagement
Last Outbound Engagement
Outbound Calls
Outbound Texts
Unread Missed Calls
Unread Messages
Unread Voicemails
Confirmation
Once you apply the queue column fields, this should be displayed in the dashboard. Users can still change their places.
