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Starting May 15, 2022, all new Toll-Free Numbers (TFN) are required to complete the toll-free verification process. Accounts with existing TFNs and traffic should complete the verification process on or before September 30, 2022.
What is the Toll-Free Message Verification?
The toll-free message verification is a required process for all businesses that send messages via toll-free numbers in US/Canada. Verified TFNs are tagged, and approved by carriers for messaging.
Why should I verify my Toll-free numbers?
A verified toll-free number
reduced the risk of message filtering or going to spam
helps maximize deliverability and quicker resolution time
increased protection for your brand
What are the minimum requirements for TFN verification?
To start with the process, you have to complete the form that you can request from support.aloware.com:
Business Registered Address
Business Contact Information
Summarize the use case
How will consumers be opting into SMS programs on this toll-free number?
(Please provide screenshots of opt-in workflows if online)
Will the text messages be advertising or promoting a commercial product or service?
Was this traffic previously on another messaging platform/service?
New to Messaging
Sample message content and (if previously used through another
Where is the number published (if anywhere)?
Are you a Fortune 500 or 1000 company?
Call to Action (in the messaging)
Do you plan to send SMS to users in Canada?
If Yes to 16, will the majority of your messaging traffic be set to Canada?
Monthly SMS Volume through this number
For bulk toll-free registration, contact our support team.
Can I use API in submitting verification requests?
Unfortunately, we cannot accommodate verification requests via API.