Table of Contents
Overview
The report brings information and statistical data about the performance of contact centers especially the communication trends that is vital for the growth of customer success and retention. Aloware lets you generate and export communications reports of your contact center to
help you assess your agents' productivity
review the effectiveness of customer engagement and business plan and apply strategies for improvement
give you an insight into knowing where your sales conversion stands
How to Export Communications Report in Aloware
Set the date and filter data
Navigate to the Dashboard menu
Set the date you want to display the data related to the date range
By default, Aloware sets the date for a week
Click the drop-down arrow to select the date range of the report you want to generate and export. Read more on how to Change the Date Range here
Click Filter to manage what you want to include in your report
If you do not want to use a filter on your dashboard, you can click Reset
You can also click Saved Filters to select filters you have used and saved for later. Read more about Communications Report Filter in this article
Export as CSV
Export your reports as CSV Current View or CSV All Columns.
Navigate to Dashboard > go to the upper left corner and click Export
Select one between CSV Current View or CSV All Columns
A notification message informing you to view your report on the export page will pop up
Click "Click here"
You will be redirected to the Account menu > Export page to download your file
Sample screenshot of report exported as CSV
Export as PDF
You can also export the report in pdf. To do this,
Navigate to Dashboard > click the Export Summary dropdown
Select To PDF
Your report will automatically download
Screenshot of an export summary report in pdf file
