Table of Contents
Overview
If you are a business that will go through the Toll-free number verification process, it is important to know the use cases that are eligible and restricted use cases that will affect your application.
What are the acceptable use cases for Toll-free numbers?
It is highly recommended to use Toll-free numbers for transactional use cases, like
One-Time Password (OTP) or verification codes
Account-related alerts, reminders, and notifications
Customer care messaging that includes some automated messaging (i.e., surveys)
Marketing (with restrictions)
What are the restricted use cases for Toll-free numbers?
Not all businesses receive successful verification. If your business campaign falls into any of these inappropriate categories, you might need to review this list:
Category | Examples |
High-Risk Financial Services | Payday loans Short-term high-interest loans Third-party auto loans Third-party mortgage loans Student loans Cryptocurrency |
Third-party lead generation services | Companies that buy, sell or share consumer information |
Debt collection or forgiveness | Third-party debt collection Debt consolidation Debt reduction Credit repair programs |
“Get rich quick” schemes | Work-from-home programs Risk investment opportunities Pyramid schemes |
Illegal substances | Cannabis (United States) CBD (United States) Prescription drugs |
Gambling | Casino apps Gambling websites |
"S.H.A.F.T." use cases | Sex Hate Alcohol Firearms Tobacco |