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If you are a business that will go through the Toll-free number verification process, it is important to know the use cases that are eligible and restricted use cases that will affect your application.
What are the acceptable use cases for Toll-free numbers?
It is highly recommended to use Toll-free numbers for transactional use cases, like
One-Time Password (OTP) or verification codes
Account-related alerts, reminders, and notifications
Customer care messaging that includes some automated messaging (i.e., surveys)
Marketing (with restrictions)
What are the restricted use cases for Toll-free numbers?
Not all businesses receive successful verification. If your business campaign falls into any of these inappropriate categories, you might need to review this list:
High-Risk Financial Services
Short-term high-interest loans
Third-party auto loans
Third-party mortgage loans
Third-party lead generation services
Companies that buy, sell or share consumer information
Debt collection or forgiveness
Third-party debt collection
Credit repair programs
“Get rich quick” schemes
Risk investment opportunities
Cannabis (United States)
CBD (United States)
"S.H.A.F.T." use cases